ElevateCode Digital logoElevateCode Digital

Privacy Policy

Last updated: August 17, 2026

1. Information We Collect

When you contact us through this website, our booking form, our SMS opt-in page, or by email, we collect the details you voluntarily provide — typically your full name, email address, phone number, mobile number, city, project or service type, budget range, and any notes you share about your project. We collect this customer information only when you actively submit it to us. We also automatically collect limited technical data such as the page URL you submitted from, your browser user-agent, and a timestamp, strictly to help us reply accurately and prevent spam or abuse.

2. How We Collect Your Details (Name, Email)

We collect your name, phone number, and email address only when you actively submit them to us through one of the following channels:

We never buy, scrape, or import contact lists. Every phone number and email in our system was submitted by the individual themselves. Submission is optional — you can browse the entire website without providing any personal data.

3. How We Use Your Information

We use the information you provide solely to respond to your enquiry, prepare a proposal, deliver agreed services, send transactional updates (such as booking confirmations, project status, or invoices), and — only if you explicitly opt in — send SMS notifications. We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS / Text Message Program

If you opt in via our SMS consent page or tick the SMS consent checkbox on our booking form, you agree to receive text messages from ElevateCode Digital related to your enquiry, quote, appointment, or project. Details of the program:
  • Message types: quote replies, appointment reminders, project status updates.
  • Message frequency: varies — typically 2–8 messages per month per active enquiry.
  • Cost: Message & data rates may apply from your mobile carrier.
  • Opt out: reply STOP to any message to unsubscribe at any time.
  • Help: reply HELP or email us at elevatecodedigital@gmail.com.
  • We do not share SMS opt-in data or phone numbers with third parties or affiliates for marketing purposes. Mobile information is not sold, rented, or shared.

5. Cookies & Analytics

This website may use basic cookies and privacy-friendly analytics tools to understand how visitors use the site. This data is aggregated and used only to improve the website experience.

6. Data Storage & Security

We take reasonable technical and organisational steps to protect the information you share with us. Enquiries and project files are stored securely and accessed only by team members who need them to deliver our services.

7. Third-Party Services

We use trusted third-party providers (such as email delivery, cloud hosting, and SMS gateways like Twilio) to operate our business. These providers process your data only on our instructions and under their own privacy policies.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing us at contact@elevatecodedigital.com. Where available, you can also delete your data directly from your customer back office. We aim to complete deletion requests within 1–2 hours during business hours. You can also unsubscribe from SMS at any time by replying STOP.

9. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect information from them.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes.

11. Contact

For privacy-related questions, contact us at Lalitpur-04, Nepal, or via email at elevatecodedigital@gmail.com. See also our Terms & Conditions, SMS Consent page, and User Data Deletion page.

12. Data Protection Officer & User Data Deletion

The General Data Protection Regulation (GDPR) requires certain companies doing business in the European Union to designate a Data Protection Officer (DPO) who people can contact for information about how their data is being processed. This contact information is available here and on our public Facebook page information.

Data Protection Officer:
ElevateCode Digital
Email: contact@elevatecodedigital.com
Address: Lalitpur-04, Nepal

How to request deletion of your data:

  • If you have a customer back-office account, you can delete your data directly from your dashboard.
  • Email us at contact@elevatecodedigital.com with the subject "Data Deletion Request". We will process your request and confirm deletion within 1–2 hours during business hours.
  • When you request deletion, we will remove your personal information from our active systems unless we are required to retain it for legal, accounting, or fraud-prevention purposes.